FAQ
Welcome to the FAQ page of HUZGO! Here, we have compiled a list of common questions to assist you in navigating through our online clothing store. If you have any additional queries or concerns, feel free to reach out to our customer support team, and we'll be more than happy to assist you.
How can I place an order?
To place an order, simply browse our collection and click on the item you wish to purchase. Select the desired size and color, then click the "Add to Cart" button. When you're ready to complete your purchase, proceed to the checkout page, and follow the instructions to provide shipping and payment details.
What payment methods do you accept?
We currently accept major credit cards (Visa, Mastercard, American Express) and PayPal for secure and convenient payments.
Do you offer international shipping?
Yes, we ship worldwide. For international orders, please note that shipping times may vary depending on your location.
How long does it take to process and ship orders?
We strive to process and dispatch orders within 1-3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with an item, you may return it within 30 days of delivery for a refund or exchange. Please review our Return Policy for detailed instructions.
How do I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track the status of your package.
What if I receive a damaged or incorrect item?
We apologize for any inconvenience. If you receive a damaged or incorrect item, please contact our customer support team immediately. We will arrange for a return or exchange at no additional cost to you.
Do you offer gift cards?
Yes, we do offer gift cards. They make perfect gifts for your loved ones, giving them the freedom to choose their favorite styles.
Can I change or cancel my order after it has been placed?
We process orders promptly to ensure quick delivery. If you need to make changes or cancel an order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request if the order hasn't been shipped yet.
How can I contact your customer support team?
You can reach our customer support team by email, phone or chat. We are available 24/7 to assist you with any inquiries you may have.
Do you offer size guides for your clothing items?
Yes, we provide a size guide for most of our clothing items to help you find the perfect fit. You can find the size guide on the product page.
Can I sign up for your newsletter to receive updates and promotions?
Absolutely! You can subscribe to our newsletter at the bottom of our website's homepage. By subscribing, you'll stay up-to-date with the latest arrivals, exclusive promotions, and special offers.
Thank you for taking the time to review our FAQ page. If you have any more questions or require further assistance, please don't hesitate to contact us. Happy shopping at HUZGO
How can I place an order?
To place an order, simply browse our collection and click on the item you wish to purchase. Select the desired size and color, then click the "Add to Cart" button. When you're ready to complete your purchase, proceed to the checkout page, and follow the instructions to provide shipping and payment details.
What payment methods do you accept?
We currently accept major credit cards (Visa, Mastercard, American Express) and PayPal for secure and convenient payments.
Do you offer international shipping?
Yes, we ship worldwide. For international orders, please note that shipping times may vary depending on your location.
How long does it take to process and ship orders?
We strive to process and dispatch orders within 1-3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with an item, you may return it within 30 days of delivery for a refund or exchange. Please review our Return Policy for detailed instructions.
How do I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track the status of your package.
What if I receive a damaged or incorrect item?
We apologize for any inconvenience. If you receive a damaged or incorrect item, please contact our customer support team immediately. We will arrange for a return or exchange at no additional cost to you.
Do you offer gift cards?
Yes, we do offer gift cards. They make perfect gifts for your loved ones, giving them the freedom to choose their favorite styles.
Can I change or cancel my order after it has been placed?
We process orders promptly to ensure quick delivery. If you need to make changes or cancel an order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request if the order hasn't been shipped yet.
How can I contact your customer support team?
You can reach our customer support team by email, phone or chat. We are available 24/7 to assist you with any inquiries you may have.
Do you offer size guides for your clothing items?
Yes, we provide a size guide for most of our clothing items to help you find the perfect fit. You can find the size guide on the product page.
Can I sign up for your newsletter to receive updates and promotions?
Absolutely! You can subscribe to our newsletter at the bottom of our website's homepage. By subscribing, you'll stay up-to-date with the latest arrivals, exclusive promotions, and special offers.
Thank you for taking the time to review our FAQ page. If you have any more questions or require further assistance, please don't hesitate to contact us. Happy shopping at HUZGO